Website Terms & Conditions
The Terms & Conditions Outlined on This Page Apply To All Conferences & Events Organised By Mind Mixer Ltd.
All Delegate Registration Terms & Conditions
Payment is due on submission of your booking.
All orders placed either: on our online booking pages, via email, on the brochures’ booking forms or over the telephone, will all be followed up with an official booking confirmation email. All such orders are legally-binding and carry a 100% liability immediately after receipt of order and payment is due in full. By submitting your registration, you agree to be bound by the following terms.
VAT is still chargeable on foreign companies attending conferences in the UK and must be paid at the prevailing rate on UK events. If attending an event not being held in the UK, then the VAT rate of the country where the event is taking place will be added to your ticket price and requires payment.
All bank and transfer fees must be covered by the company attending the conference.
All registrations for UK conferences are subject to a 3% booking fee. Conferences taking place in Europe are subject to 4% booking fee.
Mind Mixer Ltd reserves the right to decline any booking and make any alteration to the speaker panel, programme, date and venue.
Registered VAT No: 364487465
Attendance & Payment
If you attend an event and have not yet paid the entirety of your invoice, you will be asked to guarantee your payment with a credit card in order to enter the conference rooms. Your invoice must be settled immediately after the event and, if not, then payment will be taken from the card details given on the day.
Should you not attend a conference you have booked a ticket for, you still remain liable for the sums due and full payment will still be required immediately. Once this payment has been received, you shall then be given access to the speaker presentations that we have permission to share from the event.
We reserve the right to eject you from an event without any prior notice or refund if your behaviour is disruptive, offensive, dangerous or illegal.
Cancellations received in writing within 40 working days before the original conference date cannot be refunded and full payment is still due, although a replacement delegate will always be welcome. This is due to the way in which we are charged by our suppliers as costs have already been incurred by this stage.
Cancellations received in writing 40 working days or more before the original conference date will receive a full refund, minus an administration charge of £85 +VAT per ticket.
If payment has not yet been made and cancellations are received in writing 40 working days or more before the original conference date, the £85 +VAT per ticket administration charge is still due.
Mind Mixer Ltd Ltd cannot reimburse any travel, accommodation or other expenses under any circumstances.
If you wish to cancel a ticket on an event that has been postponed, the cancellation terms outlined below still stand, but in relation to the original date of the event.
Covid-19 Related Questions
If you are unable to travel to attend any event due to:
A company travel ban
Self-isolation or shielding based on guidance issued by the Government
then your ticket can be transferred to another event of your choosing run by Mind Mixer Ltd Ltd within the next 12 months. Please note that no refunds will be given if the new booking is a lower value than the original and if the new booking is of a higher value, the difference will have to be paid. Alternatively, you can transfer to the same event taking place the following year at no additional cost, despite any inflation or price increases that may occur.
Unfortunately, refunds will not be possible and all outstanding invoices must still be paid in full by the original conference date. Please request your transfer as soon as possible and at least 3 days before the event is due to take place, otherwise unfortunately, we will no longer be able to transfer you.
The below policy applies if you are travelling within the UK or from another country into UK, or to a Mind Mixer Ltd Ltd event taking place in Europe.
Postponement, Virtualisation & Cancellation
If Mind Mixer Ltd Ltd postpones an event, the fee will be credited towards the rescheduled date or another conference, refunds will not be possible and all outstanding invoices must still be paid in full. If Mind Mixer Ltd Ltd virtualises an event, your ticket will be automatically converted to a virtual ticket, refunds will not be possible and all outstanding invoices must still be paid in full. If you wish to cancel a ticket on an event that has been postponed, the cancellation terms outlined below still stand, but in relation to the original date of the event.
If Mind Mixer Ltd Ltd cancels an event, the fee will be credited towards another industry-related event within the next 12 months. This credit will be available for up to 12 months from the original conference date. Refunds will not be possible and all outstanding invoices must still be paid in full.
Mind Mixer Ltd Ltd will assume no liability in the event that a conference is cancelled, rescheduled, virtualised or postponed due to a fortuitous event, Act of God, unforeseen occurrence, a Force Majeure event, other major disruption or any other event that renders performance of this conference inadvisable, impracticable, illegal or impossible.
For purposes of this clause a Force Majeure event shall include, but shall not be limited to: civil disorder; pandemics, endemics, disaster; an Act of God; war or apparent act of war; government restrictions and/or regulations; terrorism or apparent act of terrorism; disturbance and/ riots; strike, fire, curtailment, suspension and/or restriction on transportation facilities/means of transportation; or any other emergency.
Mind Mixer Ltd Ltd reserves the right to alter the venue for the conference due to a Force Majeure event or other major disruption or if Mind Mixer Ltd Ltd deems it necessary to do so.
Sometimes speakers are unable to attend for personal or business reasons and whilst we make every effort to find a direct replacement, occasionally this is not possible within the timeframes we are given. Mind Mixer Ltd reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be regularly updated on the conference website.
Distribution of unauthorised materials and audio/visual recordings are not allowed without prior consent.
Mind Mixer Ltd is not liable for damage to or loss of personal belongings at the conference venue and accepts no liability for the content of the papers and presentations given.
Please note that photographs, video and audio footage, which may include speakers and delegates, may be taken at the event and used in future marketing material.
Any and/or all costs and expenses incurred by us (including legal costs and expenses) in recovering sums due under an unpaid invoice shall be recoverable from you.
Sponsors, exhibitors and partners should refer to their signed contracts for more information on their specific terms and conditions.
The delegate names, organisations and occasionally job titles will be shared with other attendees of the event for the purpose of facilitating networking only. Should you not wish your information to be shared in this way, please email firstname.lastname@example.org or write to Data Protection Officer, Mind Mixer Ltd, Hanham Hall, 7c Whittucks Rd, Hanham, Bristol BS15 3FR